At Bizginger, we strive to ensure our clients are 100% satisfied with our services. However, due to the digital nature of our products (Reviews, Accounts, and SEO Services), we have a clear refund policy as outlined below:
1. Eligibility for Refund
- Order Not Started: If we have not started processing your order within 48-72 hours of purchase, you are eligible for a full refund.
- Service Not Delivered: If we fail to deliver the promised service within the estimated delivery time, you may request a partial or full refund.
2. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Order Completed: Once the service (Reviews, Followers, or Accounts) has been delivered, no refunds will be issued.
- Account Misuse: We are not responsible if your accounts are banned or restricted due to misuse, spamming, or violating platform terms after delivery.
- Third-Party Actions: If reviews are removed by the platform (Google, Trustpilot, etc.) after our guaranteed period (e.g., 30 days), a refund is not applicable. However, we offer a Refill Guarantee in such cases.
- Change of Mind: No refunds are given if you simply change your mind after the work has started.
3. Review Replacement (Refill Guarantee)
For services like Google Reviews or Trustpilot Reviews, we provide a 30-day Replacement Guarantee. If any review is dropped within 30 days of delivery, we will refill it for free using our organic methods (Real devices/Residential proxies).
4. SEO Services
SEO is a long-term process. We do not offer refunds for On-Page, Off-Page, or Technical SEO once the work has been initiated and reports have been provided. Ranking results depend on search engine algorithms and cannot be guaranteed for a specific timeframe.
5. How to Request a Refund
To request a refund, please contact us via:
- Email: support@bizginger.com
- WhatsApp: [Your Number]
- Response Time: We will review your request and respond within 3-5 business days.